Returns & refunds, clear.

A straightforward returns process

BRAGGS CLOTHING LTD sells clothing through its online store. This policy explains how customers can cancel eligible online orders, return goods and receive a refund.

Nothing in this policy limits or excludes any statutory rights that apply to goods that are faulty, not as described or otherwise do not meet the requirements applicable to the order.

Changing your mind

For most goods purchased online, consumers have a statutory right to cancel the contract without giving a reason.

After notifying us of the cancellation, the goods should normally be sent back without undue delay and, in any event, within 14 calendar days after the day on which you communicated your decision to cancel.

Certain statutory exceptions may apply to particular types of goods or circumstances.

How to make a return

Customers should keep suitable evidence of posting or return shipment until the return has been resolved.

Condition of returned clothing

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality.

Where a customer is exercising a statutory cancellation right, the customer may be responsible for any diminished value resulting from handling beyond what would reasonably be permitted in a shop, subject to applicable law.

• Clothing should be returned with reasonable care and in a condition that allows the item to be assessed.
• Items should be returned with their original accessories or components where reasonably possible.
• Any hygiene-related or statutory exceptions will be handled according to the requirements applicable to the particular goods.
• The return process does not remove any statutory rights relating to faulty or incorrectly supplied goods.

If the item is faulty or not as described

If an item arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible with your order details and a description of the issue.

We may ask for photographs or other information where this is reasonably necessary to understand the issue.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, price reduction or a refund.

Where the law requires BRAGGS CLOTHING to bear the reasonable cost of returning faulty, damaged, incorrect or not-as-described goods, those requirements will apply.

When will the refund be issued?

For a valid statutory cancellation of an online order, the refund is normally made without undue delay and no later than 14 calendar days after the applicable statutory refund point.

The exact timing for the funds to appear in the customer’s account can also depend on the financial institution or card issuer used for the original order.

How refunds are made

Refunds are normally made using the same method that was used for the original order.

Where the law permits or requires a different arrangement, the applicable statutory requirements will take priority.

Need help with a return?

Please contact BRAGGS CLOTHING with your order information before sending a return whenever possible. This allows us to identify the order and provide the appropriate return instructions.